Frustrated with Your TMS?
Here’s Why Your Transport Management System Should Work for You—Not Against You
The Daily Struggle of a Freight Forwarder
It’s another busy day in logistics. You sit at your desk, coffee going cold as you wrestle with your Transport Management System (TMS). You need to create a shipment, but first—you’ve got to input the same details in multiple places. Click. Type. Click again.
Then the spinning wheel appears. Seconds stretch into minutes. By the time your screen refreshes, another customer is calling, demanding, “Where’s my shipment?” You scramble to find an answer, bouncing between screens because tracking isn’t centralised.
Sound familiar?
Many freight forwarders feel trapped by their outdated TMS. Instead of making life easier, it creates more work. It slows you down, adds unnecessary steps, and forces you to juggle multiple systems just to complete simple tasks. And while you’re fighting with software, your competitors are moving faster, winning customers, and improving efficiency.
But it doesn’t have to be this way.
A modern, intelligent Transport Management System should remove frustration—not add to it. Let’s break down the biggest software headaches freight forwarders face, what they’re costing you, and how CocoonOPS solves them.
The Pain Points: Is Your TMS Holding You Back?
If your software causes more stress than solutions, it’s time to rethink it. These are some of the biggest frustrations freight forwarders experience:
⚠ You’re Duplicating Data—Again and Again
You enter the same customer details in the quoting system, then in shipment creation, then in invoicing. Shouldn’t your TMS remember this information?
Redundant data entry doesn’t just waste time—it increases the risk of errors. A simple typo in a destination or weight can lead to costly delays, misrouted cargo, and a mountain of corrective paperwork.
💡 The Fix: A smart TMS should use a single-entry system, auto-populating data wherever needed.
⚠ The Spinning Wheel Is Your New Workmate
A slow system isn’t just annoying—it actively reduces productivity. Every delay, every lag, every “not responding” message adds up.
How many hours a month do you lose just waiting for pages to load? Multiply that across your entire team, and you’ll see the hidden cost of sluggish software.
💡 The Fix: A modern TMS should be cloud-based and optimised for speed—no more waiting, just working.
⚠ Too Many Screens Just to Create a Shipment
A simple shipment shouldn’t feel like navigating a maze. If you have to go through multiple tabs, dropdowns, and separate modules just to complete one booking, your system is outdated.
💡 The Fix: Logical workflows should guide users smoothly from one step to the next—no unnecessary clicks, no wasted motion.
⚠ Waiting for Quotes Slows Down Business
Customers expect quotes now, not tomorrow. But if your TMS requires manual data input and multiple approvals, that’s not happening.
And every minute they wait? They’re checking a competitor’s price.
💡 The Fix: Automated quoting should generate accurate prices instantly, improving conversion rates and reducing lost business.
⚠ Manually Downloading & Uploading Charges? Really?
You still have to download cost reports, adjust them, then upload them into your accounting system? That’s at least three unnecessary steps.
💡 The Fix: A modern TMS should integrate directly with your accounting software, handling charge reconciliation automatically.
⚠ Customers Keep Calling About Shipment Updates
You’re spending too much time answering the phone with the same question: “Where’s my shipment?”
This constant interruption isn’t just frustrating—it’s inefficient. Your team should be focusing on moving cargo, not repeating tracking updates.
💡 The Fix: A TMS with full customer visibility lets clients track shipments in real time, reducing unnecessary calls.
⚠ You’re Still Paying for On-Premise Servers & IT Support
If your system requires dedicated servers and an in-house IT team, you’re paying for technology that should have been retired years ago.
Cloud-based systems eliminate these costs, providing better security, faster performance, and automatic updates.
💡 The Fix: Move to a cloud-based TMS that reduces overhead while improving reliability.
⚠ Support Is Slow, and Development Requests Take Forever
Need a system fix? Don’t expect a quick response. Many TMS providers take weeks or months to resolve issues, leaving you stuck with broken features and no workaround.
💡 The Fix: CocoonOPS offers a rapid support response—because no one has time to wait for a fix.
The Hidden Costs of a Bad TMS
If your Transport Management System isn’t working efficiently, it’s costing you more than you think:
💰 Lost Revenue – Slow quoting, shipment delays, and poor tracking all push customers towards competitors.
⏳ Wasted Time – Every duplicate entry, lagging screen, and unnecessary step drains productivity.
📉 Lower Customer Satisfaction – Customers expect seamless service. If they have to chase you for updates, they’ll go elsewhere.
💸 Higher Operating Costs – From IT expenses to manual data entry, inefficiency bleeds money.
Freight forwarding is competitive. If your software isn’t helping you stay ahead, it’s actively holding you back.
The Solution: A Transport Management System That Works for You
A well-designed Transport Management System should eliminate bottlenecks, automate routine tasks, and keep shipments moving efficiently. CocoonOPS does just that.
Here’s how it solves common frustrations:
✅ Single Entry – No more duplicated data. One-time input populates across the system.
✅ Automated Tasks – Save time by automating quotes, reports, and shipment processing.
✅ Support in 2 Hours – Fast issue resolution keeps operations running smoothly.
✅ Real-Time Tracking – Customers can see where their shipments are—without calling you.
✅ Logical Workflows – No unnecessary screens or extra steps. Just efficiency.
✅ Freight Emissions Tracking – Built-in sustainability reporting for compliance.
✅ Cloud-Based – No servers, no IT headaches—just secure, fast access.
Case Study: How One Freight Forwarder Transformed Their Business
A mid-sized freight forwarder was struggling with:
- Slow quoting times that led to lost business
- A clunky, outdated TMS requiring excessive manual input
- Customer complaints due to lack of real-time tracking
After switching to CocoonOPS, they:
🚀 Reduced quoting time by 75%
📉 Cut customer service calls by 60%
💰 Saved thousands in IT costs by moving to the cloud
The result? A smoother, faster, more profitable operation.
How to Switch Without Disrupting Your Business
We know changing systems sounds daunting. But staying with an inefficient one is worse.
Here’s how CocoonOPS makes the transition easy:
1️⃣ Data Migration Assistance – We ensure a smooth, accurate transfer from your old system.
2️⃣ Staff Training & Onboarding – Your team gets full support to get up to speed.
3️⃣ Ongoing Support & Updates – Need help? We respond.
The Future of Freight Forwarding: Efficiency, Visibility, Automation
The logistics industry is evolving fast. The most successful freight forwarders aren’t just moving goods—they’re using technology to work smarter.
A modern Transport Management System isn’t a luxury. It’s essential.
If your current TMS is slowing you down, ask yourself: How much longer can you afford to wait?
Ready to Transform Your Operations?
Let’s talk about what you need. No pressure, no gimmicks—just an honest conversation about how CocoonOPS can help you work faster, reduce costs, and improve customer satisfaction.
👉 See what CocoonOPS can do for you
Your business—and your sanity—will thank you. 🚀