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Cookie and Storage Technologies Policy

Effective date: 17 September 2026
Last updated: 17 September 2026

1. About this Policy

This Cookie and Storage Technologies Policy explains how COCOONFMS LIMITED (“CocoonFMS”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website.

COCOONFMS LIMITED is registered in England and Wales under company number 12818706.

Registered office:

C/O Breslins Lichfield Ltd
Lichfield DCH
Frog Lane
Lichfield
England
WS13 6YY

This Policy should be read alongside our Privacy Policy.

This Policy applies primarily to the CocoonFMS website at www.cocoonfms.com and pages on which this Policy is displayed or linked.

Our software platforms and customer portals may use essential technologies required for login, authentication, security, preferences and delivery of the relevant service.

2. What are Cookies and Storage Technologies?

Cookies are small files which a website can place on your browser or device.

Cookies are only one type of technology capable of storing information on, or accessing information from, your device.

Other technologies may include:

  • browser or web storage;
  • tracking pixels;
  • scripts and tags;
  • local storage;
  • session storage;
  • navigational tracking;
  • link decoration; and
  • similar technologies.

In this Policy we refer to these collectively as “Storage and Access Technologies”.

They can be used for purposes including:

  • making a website function correctly;
  • remembering choices or preferences;
  • maintaining security;
  • understanding how visitors use a website;
  • measuring website performance;
  • improving website content;
  • measuring marketing activity; and
  • displaying or measuring advertising.

3. UK Cookie Rules

Our use of Storage and Access Technologies is governed principally by:

  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), as amended;
  • the UK General Data Protection Regulation (“UK GDPR”);
  • the Data Protection Act 2018; and
  • the Data (Use and Access) Act 2025,

in each case as amended or replaced from time to time.

Some Storage and Access Technologies can be used without your consent where a legal exception applies.

Where an exception does not apply, we will obtain your consent before using the relevant technology.

4. How We Use Cookies and Similar Technologies

We divide the Storage and Access Technologies used on our website into the following general categories.

4.1 Strictly Necessary Technologies

These technologies are necessary for the website or a service requested by you to operate properly.

They may be used for purposes including:

  • website security;
  • fraud and abuse prevention;
  • load balancing;
  • network management;
  • maintaining a secure session;
  • remembering your cookie choices;
  • enabling forms or functionality specifically requested by you;
  • logging into a customer account or portal; and
  • maintaining essential technical functionality.

These technologies do not normally require consent where their use falls within an applicable legal exception.

Disabling them may prevent parts of the website or our services from functioning correctly.

5. Functional and Preference Technologies

Functional technologies may allow our website to remember choices you make, such as settings or preferences, to provide enhanced functionality.

Where the technology is used solely to adapt the appearance or functionality of our service according to your preference, UK law may permit us to use it without prior consent provided that the applicable legal requirements are satisfied.

Where required, we will provide you with a simple and free way to object.

Where the relevant legal exception does not apply, we will obtain your consent before using the technology.

6. Analytics and Statistical Technologies

We may use analytics technologies to understand how visitors use our website.

Information collected may include:

  • pages visited;
  • number of website visits;
  • time spent on pages;
  • interactions with website content;
  • approximate source of a visit;
  • device type;
  • browser type;
  • operating system;
  • general website navigation; and
  • website performance information.

We use this information to understand how our website is being used and to identify ways to improve it.

UK law permits certain Storage and Access Technologies to be used without prior consent where their sole purpose is to collect statistical information about how a website or service is used with a view to improving it and the applicable conditions are met.

Where we rely upon this statistical-purpose exception:

  • the information will be used solely for qualifying statistical purposes;
  • the resulting information will be aggregated appropriately;
  • it will not be used to identify, profile or track individuals for unrelated purposes;
  • it will not be used for online advertising;
  • we will provide clear information about its use; and
  • we will provide a simple and free way for you to object.

Where our use of analytics falls outside this exception, we will ask for your consent before the relevant technologies are used.

7. Google Analytics

Where enabled on our website, we use Google Analytics, provided by Google, to help us understand website usage and performance.

Google Analytics can collect information about how visitors interact with our website, including pages viewed, interactions, technical information about devices and browsers, and information about how visitors reached the website.

Whether we require consent for a particular implementation of analytics depends upon how the technology is configured and how the resulting information is used.

Where Google Analytics or another analytics service is used for purposes which do not satisfy an applicable legal exception, it will not be activated until the required consent has been obtained.

Where we rely on the statistical-purpose exception, we will configure and use the relevant analytics technology consistently with the requirements of that exception.

The current status and controls applicable to analytics technologies are available through our Cookie Settings control.

8. Marketing and Advertising Technologies

We may use marketing or advertising technologies where they are specifically identified in our Cookie Settings.

These technologies may be used to:

  • measure advertising campaigns;
  • understand whether advertising leads to website visits or enquiries;
  • measure conversions;
  • build advertising audiences;
  • deliver relevant advertising;
  • track interactions across websites or services; or
  • measure the performance of marketing activity.

Storage and Access Technologies used for online advertising, cross-site tracking, profiling or similar marketing purposes will only be used where we have obtained the consent required by law.

Rejecting marketing technologies will not prevent you from accessing the normal content of the CocoonFMS website.

9. Embedded Third-Party Content

Our website may contain content or functionality supplied by third parties, such as:

  • videos;
  • maps;
  • forms;
  • social-media content;
  • scheduling services; or
  • other embedded services.

These third parties may wish to store or access information on your device.

Where the use of their technologies requires consent, the relevant content or technology will not be activated until you have provided the required consent.

Third parties may process information in accordance with their own privacy policies.

10. Third-Party Technologies

Where a third-party provider supplies a Storage and Access Technology used on our website, information about that provider and the relevant technology will be displayed through our Cookie Settings or cookie information provided to you before consent is obtained where required.

Third-party providers may process information on our behalf or, in some circumstances, for their own purposes.

Where a third party acts as a processor on our behalf, we take reasonable steps to ensure appropriate data-protection arrangements are in place.

Where a third party acts as an independent controller of personal data, its own privacy information will also apply.

11. Cookie and Technology Register

Because technologies used by websites can change as services are updated, we maintain details of the Storage and Access Technologies currently in use through our Cookie Settings facility.

The information provided there should include, where applicable:

  • cookie or technology name;
  • provider;
  • purpose;
  • category;
  • whether it is first-party or third-party;
  • expiry or duration; and
  • the consent or choice available to you.

This allows the information to reflect the technologies actually operating on the website rather than relying on a static list which may become outdated.

12. Your Cookie Choices

Where consent is required, our cookie controls allow you to choose whether non-essential technologies are used.

You may be offered options including:

Accept All
Allows all available categories for which consent is requested.

Reject All
Rejects Storage and Access Technologies requiring consent.

Cookie Settings / Manage Preferences
Allows you to make individual choices between different purposes or categories.

Rejecting non-essential technologies will not prevent strictly necessary technologies from being used.

13. No Consent Through Continued Browsing

We do not treat continued browsing, scrolling, closing a cookie notice or failing to make a choice as consent to non-essential Storage and Access Technologies.

Where consent is legally required, a positive action is required before those technologies are used.

We do not use pre-ticked choices to obtain consent.

14. Changing or Withdrawing Your Consent

You may change your choices or withdraw consent at any time.

You can do this using the Cookie Settings or equivalent cookie-preference control available on our website.

Withdrawing consent should be as easy as giving it.

Once consent has been withdrawn, technologies relying upon that consent will no longer be used for the relevant purpose, subject to the technical process required to update your preferences and remove applicable information.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

15. Objecting to Statistical or Preference Technologies

In some circumstances we may rely upon an exception under PECR rather than consent for:

  • qualifying statistical technologies used solely to improve our website or service; or
  • qualifying technologies used solely to adapt website appearance or functionality to your preferences.

Where required by law, we will provide a simple and free means of objecting to those technologies.

You can exercise that choice through our Cookie Settings where the relevant technology is in use.

16. Browser Controls

Most web browsers allow you to view, block or delete cookies through their settings.

You may also be able to configure your browser to:

  • block all cookies;
  • block third-party cookies;
  • delete existing cookies;
  • notify you when a cookie is being set; or
  • clear website data when the browser closes.

Browser controls operate separately from our website Cookie Settings.

Blocking all cookies may prevent some website features or secure services from working correctly.

17. How Long are Cookies Kept?

Different technologies remain on a device for different periods.

A session cookie normally expires when your browser session ends.

A persistent cookie remains until its stated expiry date or until you delete it.

We do not retain information collected through Storage and Access Technologies for longer than is reasonably necessary for the purpose for which it was collected.

Specific expiry periods for technologies currently used on the CocoonFMS website are available through our Cookie Settings facility.

Where we rely on the statistical-purpose exception, individual-level information will only be retained for as long as necessary to produce the relevant aggregated statistical information.

18. Personal Data

Some Storage and Access Technologies may involve processing personal data.

Where they do, our processing is also subject to the UK GDPR and the Data Protection Act 2018.

Further information about:

  • the personal data we collect;
  • why we use it;
  • our lawful bases;
  • who we share it with;
  • international transfers;
  • retention periods; and
  • your data-protection rights

is provided in our Privacy Policy.

19. International Transfers

Some third-party technology providers may process information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps required by UK data protection law.

These may include relying upon:

  • UK adequacy regulations;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to approved Standard Contractual Clauses; or
  • another lawful transfer mechanism.

Further information is available in our Privacy Policy.

20. Changes to this Policy

We may update this Policy from time to time to reflect:

  • changes to our website;
  • new or changed technologies;
  • changes to third-party providers;
  • changes to our business;
  • changes to the law; or
  • regulatory guidance.

Where appropriate, we will update the Last Updated date shown at the top of this Policy.

Where a new use requires consent which has not previously been obtained, we will request the relevant consent before using the technology for that new purpose.

21. Contact Us

If you have questions about this Policy, our use of cookies or your privacy choices, you can contact:

COCOONFMS LIMITED
C/O Breslins Lichfield Ltd
Lichfield DCH
Frog Lane
Lichfield
England
WS13 6YY

Email: [email protected]

Company number: 12818706

Further information about how CocoonFMS processes personal data is available in our Privacy Policy.